Terms and Conditions

1. Detailed description of goods and/or services
Federal Clearing and Forwarding Co. (Pty) Ltd. is a business in the freight forwarding industry.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 14 days and delivery confirmed by way email communication as discussed.

3. Export restriction
The offering on this website is available to South African and international clients.

4. Return and Refunds policy
The provision of goods and services by Federal Clearing and Forwarding Co. (Pty) Ltd. is subject to availability. In cases of unavailability, Federal Clearing and Forwarding Co. (Pty) Ltd. will refund the client in full within 30 days.

5. Customer Privacy policy
Federal Clearing and Forwarding Co. (Pty) Ltd. shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

6. Payment options accepted
Payment may be made via Visa and MasterCard.

7. Card acquiring and security
Card transactions will be acquired for Federal Clearing and Forwarding Co. (Pty) Ltd. via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Federal Clearing and Forwarding Co. (Pty) Ltd. separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR) even if calculated by entering the United States Dollar currency (USD).

10. Responsibility
Federal Clearing and Forwarding Co. (Pty) Ltd. takes responsibility for all aspects relating to the transaction including services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and Federal Clearing and Forwarding Co. (Pty) Ltd. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature .

12. Variation
Federal Clearing and Forwarding Co. (Pty) Ltd. may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Federal Clearing and Forwarding Co. (Pty) Ltd. based in South Africa trading as Federal Clearing and Forwarding Co. (Pty) Ltd. and with registration number 69/00309/07 and Johann Bester (CEO).

14. Federal Clearing and Forwarding Co. (Pty) Ltd. contact details
Company Physical Address: 42 Cole Street Observatory Cape Town, 7925 South Africa

Email: info@fedclear.co.za

Telephone: 021 448 5043

15. Standard Trading Terms and Conditions

https://www.fedclear.co.za/wp-content/uploads/2018/07/SAAFF.STC_.25-06-2018.FCF_.pdf